Data Protection Policy

eq999Privacy Policy of
— Your data, our responsibility

This Privacy Policy clearly explains how we collect, store, and protect the information you provide at eq999.

Last Updated: January 2026

Your privacy is our priority. eq999 handles your personal information with the utmost respect and care. Read this Privacy Policy to understand exactly what we do with your data.

1Introduction & Applicability

eq999 A trusted online gaming and betting platform. We believe transparency is the foundation of trust — which is why this Privacy Policy provides a full account of how your personal information is handled.

This policy applies to the eq999 website, mobile app, and all related services. By using eq999, you are considered to have read and accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform.

Eq999 adheres to international data protection standards and reviews this policy on a regular basis. Our goal is to keep your information secure at the highest level and to never misuse it.

2What Information We Collect

eq999When you register and use services at -, we collect various types of information. This information is necessary to deliver a better experience and to maintain the security of the platform.

Data Type Example Purpose of Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Email, mobile number, address Account Communication & Security
Financial Information BKash/Nagad/Rocket number, transaction history Payment Processing & Fraud Prevention
Technical Data IP address, device information, browser type Security & Fraud Detection
Usage Data Game history, bet records, login timestamps Service Improvement & Personalization

We only collect information that is genuinely necessary to provide our services. We do not request excessive or irrelevant data.

3How Your Information Is Used

eq999 Your information is used for the purposes listed below. Each use has a clear rationale and legal basis.

  • To create, manage, and secure your account.
  • To process deposits, withdrawals, and other financial transactions.
  • To complete KYC (Know Your Customer) verification.
  • To inform you about relevant bonuses, promotions, and offers.
  • To improve platform services and personalize the user experience.
  • To prevent fraud, money laundering, and other illegal activities.
  • To comply with legal obligations and report to regulatory authorities.
  • To provide customer service and support.

Important: Your information will never be sold to third parties or used for advertising purposes.

4Data Sharing & Third-Party Policy

eq999 Your information is generally not shared with anyone. However, it may be shared in the following limited circumstances:

  • Payment Providers: With payment services such as bKash, Nagad, and Rocket, solely for processing transactions.
  • KYC Verification Services: With approved third-party verification providers for identity verification purposes.
  • Legal Authorities: Upon a lawful request from the Government of Bangladesh or a regulatory authority.
  • Security Analytics: With limited security partners, strictly for investigating fraud or cyberattacks.
  • Corporate Changes: In the event of a change in ownership or merger of eq999.

Third parties we share data with are contractually bound to uphold our privacy standards and may not use the information for any other purpose.

5Cookies & Tracking Technologies

eq999 The website uses cookies and similar tracking technologies to enhance your experience and ensure platform security.

  • Essential Cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be disabled.
  • Functional Cookies: To remember your preferences, language, and settings.
  • Analytics Cookies: To analyze website traffic and usage. These can be disabled.
  • Security Cookies: For fraud detection and account protection.

You can disable optional cookies at any time through your browser settings. Please note that doing so may limit some features of the platform.

6Data Protection Methods

Protecting Your Information eq999 We use industry-leading technology, and our security systems are regularly audited by independent third parties.

  • For all data transfers 256-bit SSL/TLS Encryption Use.
  • AES-256 encryption applied to all stored data.
  • Two-Factor Authentication (2FA) available.
  • 24-hour security monitoring with automated threat detection.
  • Regular security audits and penetration testing.
  • Employee access to data is restricted to the minimum necessary.
  • Active data backup and disaster recovery plans in place.

In the event of a data security incident, eq999 will notify the relevant authorities and affected users within 72 hours.

7Data Retention Period

eq999 Your data is not stored indefinitely. Retention periods for each type of information depend on the specific purpose and applicable legal requirements.

  • Active account information: Retained for as long as the account remains active.
  • Closed Account Data: Up to 5 years after closure (as required by law).
  • Financial Transaction Records: 7 years (as required by regulatory obligations).
  • KYC Documents: 5 years after account closure.
  • Cookies & Session Data: Cleared at end of session or after a maximum of 30 days.

Once the retention period expires, your data is securely deleted or anonymized.

8Your Data Rights

eq999As a user of -, you hold several important rights over your personal data. We respect those rights and are committed to helping you exercise them.

Your Data Rights

As an eq999 user, these are the rights you have over your personal data.

Right of Access

You have the right to know what information eq999 holds about you and to receive a copy of it.

Right to Rectification

You may request corrections to any inaccurate or incomplete information at any time.

Right to Erasure

You have the right to request deletion of your data under certain circumstances.

Right to Restrict Processing

You may request that the processing of your data be restricted under certain circumstances.

Right to Data Portability

You have the right to receive your data in a structured, commonly used format.

Right to Object

You have the right to object to the use of your data for specific purposes.

Contact us to exercise any of these rights: [email protected] — We will respond within 30 days.

9Minor Protection Policy

eq999All services at - are strictly for adults aged 18 and above. We do not knowingly collect any information from minors.

  • Age verification is mandatory at registration.
  • If a minor's account is identified, it will be immediately suspended and all collected data will be deleted.
  • If parents have any concerns, they are welcome to contact our support team.

eq999 is committed to protecting children and minors. If you suspect that an underage individual is using the platform, please let us know.

10Privacy Policy Updates

eq999 This Privacy Policy may be updated due to business changes, new services, or legal requirements. If changes are made, we will notify you in the following ways:

  • A clear notice will be published on the website.
  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, you will be notified directly at your registered email address.
  • Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about any updates.

Why eq999Your information is safe at

We protect your privacy not just in words, but in action.

End-to-End Encryption

Every transaction and piece of personal data is secured with 256-bit SSL encryption. No third party can access this information.

Strict KYC Verification

To maintain a safe environment, eq999 verifies the identity of every user — this also protects you from fraud.

Independent Security Audit

Every year, independent third-party security experts audit eq999's systems to confirm your data remains protected.

No Sale of Personal Data

Eq999 never sells your personal information to advertisers or third parties — this is a non-negotiable policy.

Limited Retention Period

No data is retained beyond the period necessary. Once the retention period ends, data is securely deleted.

24/7 Privacy Support

For any questions or concerns about your data, our support team is available around the clock to assist you.

About Privacy Frequently Asked Questions

The most common privacy questions asked by eq999 users.

No, eq999 never sells your personal data to third parties. Your information is used solely for service delivery, security, and legal compliance.

eq999 stores data in secure international data centers. Wherever your data resides, it is protected by the highest levels of encryption and security, and remains fully covered under our Privacy Policy.

After account closure, certain data is retained for up to 5-7 years as required by law. Once that period ends, all data is securely deleted or anonymized.

Email us at [email protected] to request a copy of your data. Once we verify your identity, we will provide your information in a structured format within 30 days.

No. Your phone number is only used for account verification, security notifications, and relevant offers with your consent. It is never shared with third-party advertisers.

In the event of a data breach, eq999 will notify the relevant authorities within 72 hours and send direct alerts to affected users at their registered email address.

Play with Peace of Mind eq999at

Your data is protected and our practices are transparent. Register now and start enjoying the best gaming experience in Bangladesh.

Data Secured SSL Encryption Payments via bKash & Nagad 24/7 Support
বাংলা